Return Policy

RETURNS & EXCHANGES

Unfortunately, we are not offering exchanges at the moment. Please contact customer service to request a return, and place a new order.

In order to return any items, you must comply with the following:

• Return requests should be made within 14 days from the day of arrival.

• The items must be sealed, unused, and in the same condition that you received them.

• Any complimentary gifts provided must also be returned.

• You must inform customer service about the return in advance and receive confirmation.

To start a return, you can contact us at cs@bephor.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at cs@bephor.com.

DAMAGES OR MISSING ITEMS

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and resolve it promptly.

You will be asked to provide the following:

1. A picture of the exterior packaging, with the tracking number showing on the shipping label.

2. A picture of all the items inside the original packaging.

3. A picture of the damaged item.

Please note that compensation may not be offered if the aforementioned pictures are not provided. Make sure to take the pictures first, and then discard the packaging. We appreciate your cooperation on this matter.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.